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Alex Morgan
Professional Services · Senior Support Specialist
alex.morgan@eskillz.com +1 (202) 555-0142 Washington, D.C.
14
Modules completed
42
Hours trained
23
Day streak
5
Certifications
Current track
Professional Services · Tier 2
Onboarding
Core support
Advanced triage (in progress)
Certifications
Customer Service Excellence
Advanced · Earned Mar 2026
Tier-1 Technical Support
Core · Earned Feb 2026
eSkillz Culture & Integrity
Foundation · Earned Jan 2026
Professional Services Onboarding
Foundation · Earned Dec 2025
De-escalation & Empathy
Core · Earned Nov 2025
Badges
First Module
Completed your first lesson
Streak Starter
7-day learning streak
Empathy Champion
Top score on de-escalation
Quick Learner
5 modules in one week
Team Player
Helped 10 teammates
Certified Pro
Earned 5 certifications
Recent activity
- Completed lesson: Active listening for support callsToday
- Started module: Advanced ticket triageYesterday
- Earned badge: Streak Starter2 days ago
- Certified: Customer Service ExcellenceLast week